Anger & Complaints Of Pre-Paid Genie+ Not Working On UK Tickets
News - WDW 04-Sep-2022
When Genie+ launched at $15 a day, Disney offered us Brits an option to add it to our 14-day UK tickets for a discounted rate of £6.99 a day. That discount ended in May. While the reason for the discontinuation wasn't announced, it now seems that one of the reasons was due to technical issues that arose. We've been reading online and being sent stories from our readers of some guests having issues with Genie+ that were pre-purchased with their tickets.
In summary, it seems for some guests the My Disney Experience app doesn't register you have Genie+. We can't conclude from the data we have on what exact scenarios it messes up for, but it appears to be more common in larger groups, especially with children. Some have said that even though the option to purchase Genie+ comes up, they actually do have it and can make bookings. To add to this frustration, it seems guest services are sometimes unable to do anything about it. It's not a good experience having something you've paid for not work correctly, even more so you're having to waste time out of your day to queue and get it sorted.
We have been to guest services 3 times today (4 times in all) for various family members to report the issue and obviously lose park time etc. The cast members are always helpful but say they can do nothing to prevent it from happening again. I have been coming to WDW for over 30 years but I can’t see myself coming again. Not if this is the future.
We had the same issues a couple of weeks ago. Every day we had to see guest services as it kept saying my daughter didn't have genie plus. They added it on each day but weren't able to add it on for multiple days because they no longer sell it for multiple days. Some cast members were great and gave us any time lightning lanes, some just added us to lightning lanes we'd already booked for the rest of our family. I also tried emailing while we were there but just got an apology email and that they'd pass it on to the leadership team. Really poor experience considering how much we spent on the holiday. Having to visit guest relations every day was a real pain.
It also appears the guest relations at the blue umbrellas are unable to help and are telling guests to go to the main guest services.
Local Guest Services CM in Galaxy's Edge we were advised to go back to Guest Services at the front of the park as it could only be fixed there.
We had this issue. The staff under the blue umbrellas couldn't solve it. Guest relations just gave us a free day to carry on booking. The staff at the hotel rang tech services to resolve it for us which worked for the rest of our holidays.
Others have said they had issues, but one visit to guest relations and the remaining duration of the 14-day ticket worked fine. One method that has been reported that might work is when the tickets get deleted and re-added to your account.
We went to guest services who rectified it quickly and luckily we had no other problems for the other 13 days we were there.
Hope is not lost though, as not all guests who have pre-purchased Genie+ had issues.
We had pre-booked Disney plus and didn’t have any issues - I did notice that it was offering for us to purchase it but when we booked the lightning lanes it was all working fine.
Returned from our trip last week. 8 of us had 14-day passes with G+ and never had a single issue.
So it appears it's a bit of a lottery! We will be at Walt Disney World very soon and our tickets do have Genie+ added to them, so we'll report back on our experience while we're there.
Join the FREE Mickey From The UK email club & never miss any of our Disney content
Tick the box to confirm you want to signup to our email club
(Your email will never be shared, sold or spammed as outlined in our privacy policy. Only Disney goodness you'll receive.)
Direct Link:
HTML Link: Click the text box above which will highlight, and then copy/paste the link.
Welcome to a magical world that swings, slides and rocket-rides your mood until you start to feel a little more... you. Welcome to Walt Disney World Resort in Florida. Welcome back to being you.
... Read more >
While we don't tend to report on offers that aren't available for us Brits, this is an interesting one. The offers that us Brits get for Walt Disney World tend to be different than what the US gu... Read more >
Virgin Atlantic has unfortunately now followed suit with most of the industry and now charging customers to select the seats they want. This will result in much more expensive flights if you and ... Read more >
Luminous: The Symphony of Us will debut at EPCOT on December 5th, 2023. This means that EPCOT Forever's last showing will be on December 4th, 2023.
Read more >
For the Brits who enjoy visiting Disneyland Paris, the EU Version of ESTA - named ETIAS - was originally slated to be launched in 2023, but was subsequently delayed in into 2024. Now, sources at ... Read more >
The Walt Disney World guest boat that travels between the Magic Kingdom area resorts is returning October 1st, 2023.
All aboard! 🛥️ Guests at Walt Disney World will once again be able to... Read more >
Disneyland Paris has announced that the new Halloween festival will begin October 1st and run through November 5th, 2023. The full press release is below.
Disneyland Paris Booking Guide
If yo... Read more >
Disney has today announced that the gold Walt Disney World 50th statues situated across the Walt Disney World theme parks will be sticking around a little longer! Disney will be removing the 50th... Read more >
In a new SEC filing, The Walt Disney Company disclosed a 10-year plan to "expand and enhance" its domestic and international parks, and cruise line capacity. Nearly double the amount spent in the... Read more >
Disneyland Paris and McDonald's have announced a new location will be constructed to host a new restaurant at Disney Village, Disneyland Paris.
Work on the new restaurant will begin in Septem... Read more >
