Breaking: Bad Feedback And Law Changes Lead To Disney Enhancing Bus Service
We just got off the bus on the way back from Epcot and have learned that starting today, Disney are looking to upgrade the service of their bus transportation system.
A law is now in place which says that drivers must have 2 hands on the wheels at all times when the bus is in motion. So, they are no longer allowed to grab the microphone to talk to guests (not that you can hear them half them time anyway).
Due to the negative feedback in recent survey’s, Disney has come to 2 conclusions. Firstly, guests have said they miss when drivers use to talk and make jokes throughout the journey. And secondly, to make absolutely clear before departing where the bus is going to, and which stop to get to go back to your resort. Apparently, guests have been incredibly frustrated - and missed dinner reservations - because they went back to the same spot at the park where they were dropped off, rather than looking at the signs and seeing which bus stop they need to go to.
So over the next 5 weeks on all resort runs to Epcot, you’ll be getting another driver/cast member who will be talking to guests throughout the journey. If guest feedback reacts positive to this, they will install headset microphones to drivers so they can talk to guests during the journey without removing their hands from the wheel, which is no longer allowed when the bus is in motion.
They will be sending out survey’s at the end of your holiday to get feedback, or ask you tweet using the hashtag #castcompliments for both good and bad feedback in regards to the bus service at Disney World. It’s apparently monitored 24 hours and all feedback is recorded.