Breaking: Bad Feedback And Law Changes Lead To Disney Enhancing Bus Service
News 13-Sep-2017
We just got off the bus on the way back from Epcot and have learned that starting today, Disney are looking to upgrade the service of their bus transportation system.
A law is now in place which says that drivers must have 2 hands on the wheels at all times when the bus is in motion. So, they are no longer allowed to grab the microphone to talk to guests (not that you can hear them half them time anyway).
Due to the negative feedback in recent survey’s, Disney has come to 2 conclusions. Firstly, guests have said they miss when drivers use to talk and make jokes throughout the journey. And secondly, to make absolutely clear before departing where the bus is going to, and which stop to get to go back to your resort. Apparently, guests have been incredibly frustrated - and missed dinner reservations - because they went back to the same spot at the park where they were dropped off, rather than looking at the signs and seeing which bus stop they need to go to.
So over the next 5 weeks on all resort runs to Epcot, you’ll be getting another driver/cast member who will be talking to guests throughout the journey. If guest feedback reacts positive to this, they will install headset microphones to drivers so they can talk to guests during the journey without removing their hands from the wheel, which is no longer allowed when the bus is in motion.
They will be sending out survey’s at the end of your holiday to get feedback, or ask you tweet using the hashtag #castcompliments for both good and bad feedback in regards to the bus service at Disney World. It’s apparently monitored 24 hours and all feedback is recorded.
Book your Disneyland Paris trip today and travel in safety and comfort of your own car and receive FREE crossing with P&O Ferries with your package booking for stays between 1st January 2024 - 27... Read more >
Welcome to a magical world that swings, slides and rocket-rides your mood until you start to feel a little more... you. Welcome to Walt Disney World Resort in Florida. Welcome back to being you.
... Read more >
Disney has today announced that the gold Walt Disney World 50th statues situated across the Walt Disney World theme parks will be sticking around a little longer! Disney will be removing the 50th... Read more >
In a new SEC filing, The Walt Disney Company disclosed a 10-year plan to "expand and enhance" its domestic and international parks, and cruise line capacity. Nearly double the amount spent in the... Read more >
Disneyland Paris and McDonald's have announced a new location will be constructed to host a new restaurant at Disney Village, Disneyland Paris.
Work on the new restaurant will begin in Septem... Read more >
Disney Parks live-streamed Disney Treasure event showcased the upcoming new ship. During the presentation Disney Cruse Line announced:
The three rotational dining restaurants will be Worlds Of... Read more >
Disneyland Paris has announced that much loved drone show called "Avengers: Power the Night" at Walt Disney Studios will return on select dates from 1st September, 2024, through January 7th, 2024... Read more >
With the 30th celebrations coming to the end, the much loved "Dream... and Shine Brighter" show (a show we highly praised) is coming to an end. Disneyland Paris today has announced that starting ... Read more >
Disneyland Paris has announced "Disney Symphony of Colors" will be coming to Disneyland Paris starting January 8th, 2024. Over the first few weeks of the new year, Disneyland Paris will gradually... Read more >
Disneyland Paris has announced an exclusive new Alice in Wonderland-themed stage show coming to Walt Disney Studios Park next Spring.
In the spring of 2024, guests of Walt Disney Studios Par... Read more >