Update 3/7/20 11:08: Virgin have been telling customers that if they had the email offering a full refund, that will be honoured. The text on the website appears to have been slightly adjusted to take this into account.
We appreciate that rebooking your holiday may not work for you. If we've emailed you to tell you your holiday is no longer going ahead as planned and you want to request a full refund, please let us know by filling in the form below. Once you have registered there is nothing more you need to do, our teams will then process this based on the date you completed the form.
You can also use this form if your holiday is still going ahead as planned but you want to cancel your booking, please note you will be charged a cancellation fee equivalent to loss of deposit, plus any non-refundable costs discussed with you at time of booking.
After clicking through to the cancellation form, the website seems to be contracting the text in the email. The email says:
We’re pleased that holidays are going ahead as the world starts to reopen however with all these changes from Walt Disney World Resort we also appreciate this may not be the holiday you had hoped for.
For customers travelling before 1st November 2020 who have booked a Walt Disney World Resort package or tickets, we are giving you more options to rebook your holiday, place it on hold or cancel and receive a full refund.
However, when you click through to the cancellation form, it tells you:
We appreciate that rebooking your holiday may not work for you. If we’ve told you your holiday is no longer going ahead and you want to request a refund, please let us know by filling in the form below. If your holiday is planned to go ahead and you want to cancel your booking instead of rebooking, please note you will be charged a cancellation fee equivalent to loss of deposit, plus any non-refundable costs discussed with you at time of booking
It is most likely the case of them not yet updating the website with this new policy described in the email. However, seeing as it's almost impossible to get through to Virgin to confirm this, it is leaving customers a little confused on whether it's safe to go ahead and fill the form out.
Join the FREE Mickey From The UK email club & never miss any Disney content Click Here To Join The FREE Mickey From The UK Email Club You may not see all our content on social media, so signing up to our club means you won't miss a thing.
Book your 2025 Walt Disney World package today for selected arrivals between 7th January - 17th December 2025 and you'll enjoy FREE Disney Dining & Drinks and so much more when staying at select... Read more >
Disney has announced that Magic Kingdom Park is about to get even more colourful as the installation of "Smellephants on Parade" (presented by Scentsy) has begun at Storybook Circus. Guests visit... Read more >
Victoria & Albert's at Disney's Grand Floridian Resort & Spa has been awarded a Michelin Star in an event in Tampa this week. This is the first time a Disney-operated restaurant has received suc... Read more >
This was our first time flying with Aer Lingus and we took a direct flight from Manchester (MAN) to Orlando (MCO). We are aware of the benefits of a stopover in Dublin, but I enjoy the peace of m... Read more >
The Disney Parks UK team based in London and serves as the UK arm of The Walt Disney World Company, has launched a new Go To Walt Disney World Resort Holiday Planning Series on Disney UK's YouTu... Read more >
With the announcement that Walt Disney Studios Park at Disneyland Paris will be renamed Disney Adventure World comes new concept art of the lake that the new "World Of Frozen" land will sit next ... Read more >
Disneyland Paris has released two new pieces or concept art for the upcoming "World Of Frozen" located at Walt Disney Studios Park (which will be renamed to https://mickeyfromthe.uk/news/walt-dis... Read more >
Disneyland Paris has released new concept art revealing a closer look at the ongoing Disney Village transformation. Accordingly to the concept art the "Disney Store" looks like it will be renamed... Read more >
Disneyland Paris has announced that all Disney Davy Crockett Ranch bungalows at Disneyland Paris will gradually be replaced to provide a modern and comfortable experience while continuing to be a... Read more >
The Walt Disney Studios Park at Disneyland Paris is currently going under a major transformation with addition of a new Frozen land. Today, Disneyland Paris has announced The Walt Disney Studios... Read more >
British Perspective Disney Parks News, Photos, Reviews, Guides, & More
Join Our Free Email Club All our Disney news, reviews, offers, and more, direct to your inbox, for free.
![[UPDATED]Confusion Over Virgin Cancellation Policy](/imagesnews/confusedvirgin.jpg "[UPDATED]Confusion Over Virgin Cancellation Policy")
