fb



Disney Announces Official Cancellation And Reschedule Policy

Disney Announces Official Cancellation And Reschedule Policy

News
12-Jun-2020

Earlier today some travel agents announced the policies for cancelling or rescheduling their 2020 Disney World holiday. Now Disney has announced what it's going to do with holiday bookings for 2020 for UK guests. Keep in mind that this policy is for bookings made direct with the Walt Disney Travel Company (via Disneyholidays.co.uk and Disneypackages.co.uk). It is currently unclear what travel agents (TUI, Virgin etc) are offering at this time. We should expect an announcement to be able cancel with full refunds or the ability to reschedule without penalty soon.

In summary, all Disney dining plans have been cancelled. If you paid for the Disney dining you will receive a refund if you've already paid your balance. If you haven't yet paid your balance, the cost of the plan will be removed from your final balance. If you had a free dining & drinks offer on your booking, there will be a reduction on the room price offered to all customers affected by the removal of this offer. The 35% discount is off the room portion of your package only (does not include tickets or any extras). You will have three available options.

1) Keep your hotel and ticket reservation and enjoy Walt Disney World in 2020 at the new discounted rate.

2) Cancel your hotel and ticket reservation and receive a full refund on all deposits.

3) Amend your booking to 2021 and carry over your deposit (2021 prices will apply).

If you still want to go ahead with your 2020 booking, you MUST confirm by 27th June 2020. Otherwise, your booking will automatically be cancelled and you'll be issued a full refund. The email is available in full below.

Dear Guest,

As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the well-being of our Guest and Cast Members in mind. We want to assure you that we are here to help you as we introduce new measures focused on delivering an enjoyable and magical experience for everyone who visits.

To manage attendance and foster physical distancing during this unprecedented time, we will be changing and suspending some Theme Park experiences and our Water Parks will remain closed until further notice. Some Disney Resort Hotel experiences will also be adjusted and Extra Magic Hours will be temporarily suspended. You can find out more about these changes on the Experience Update page here. As more information becomes available about these changes it will be updated on this page, so please check back regularly.

In addition, we will also be introducing a new Theme Park reservation system. You will receive access to this new system before new tickets are sold to other guests. More details about the new Theme Park reservation system will follow shortly. It is important that you have a My Disney Experience account and have linked your booking, as this will allow you to reserve Theme Park access once the system is available. We strongly recommend that you have the latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled.

Unfortunately these measures have required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made. Moving forward dining reservations and experience reservations will be available to make 60 days prior to arrival to allow for planning closer to your visit.

As a result of physical distancing, capacity in restaurants and availability of dining experiences are very limited and certain experiences such as Character dining cannot be provided. Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney Dining plans. We recognise the inconvenience this poses and we’re deeply sorry. We will be modifying your booking to remove the free dining plan and upgraded meal plans if applicable, as well as add a 35% accommodation discount. As a result of these changes we have the following options available to you and we encourage you to read the below information thoroughly to make a decision based on what is best for you. You may select one of the following options and please let us know of your choice by 27 June 2020:

Accept the changes to your booking and travel as planned
If you wish to accept your revised booking without your Free or Upgraded Dining Plan and at the discounted price you will receive a refund of the difference in your booking price if you have already paid in full or a reduction in the amount due if you have not yet made final payment.

Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date

Move your holiday to a date in 2021
Should you decide to decline the changes and cancel your booking you have the option to move your holiday to a date in 2021, subject to availability and at the prevailing 2021 rate. You must call our Disney Experts for assistance with choosing a new date as we are unable to assist with this through email.

To advise us of your decision you will need to visit the Manage My Booking section of our website here https://www.disneyholidays.co.uk/walt-disney-world/manage-my-booking/. You will need your 8-digit Walt Disney Travel Company International Booking Reference and your last name to access your booking. Once logged in you can select either the option to accept your booking changes and travel in 2020, modify your booking to a date in 2021, or cancel with a full refund. Please note that if we do not hear from you with a decision by 27 June 2020 we will assume that you do not accept the changes and that you wish to cancel with a full refund.

We understand how much excitement, thought and time goes into planning a Disney holiday and realise some of these changes may be disappointing. We appreciate your ongoing patience and understanding during this time.

Kind Regards
Walt Disney Travel Company International.




Join the FREE Mickey From The UK email club & never miss any of our Disney content
Tick the box to confirm you want to signup to our email club
(Your email will never be shared, sold or spammed as outlined in our privacy policy. Only Disney goodness you'll receive.)

            submit to reddit

Read Next
Experience The 30th Anniversary Grand Finale For Just £137 PP/PN & Enjoy A FREE P&O Ferries Crossing Included
DH Ad
 


Experience The 30th Anniversary Grand Finale For Just £137 PP/PN & Enjoy A FREE P&O Ferries Crossing Included
All Disneyland Paris packages bookings made by 2nd April 2023 will receive a FREE crossing with P&O Ferries when you arrive between 1st April and 30th September 2023. Benefits of Coming by C...   Read more >
Enjoy A Summer Disneyland Paris Hotel & Ticket Package During The 30th Grand Finale For £137pp
DLP Ad
 


Enjoy A Summer Disneyland Paris Hotel & Ticket Package During The 30th Grand Finale For £137pp
The 30th anniversary continues... and the magic is shining brighter than ever! It's time to dream bigger, laugh louder and smile wider as the 30th Anniversary continues until the 30th September, ...   Read more >
How To Claim NHS Blue Light Card Discount On A Disneyland Paris Holiday
Guide - WDW
 


How To Claim NHS Blue Light Card Discount On A Disneyland Paris Holiday
Can you claim a Blue Light Card (NHS) discount on your Disneyland Paris holiday? Yes, you can! However, you must book your Disneyland Paris package through the Walt Disney Travel Company UK (bet...   Read more >
How To Claim NHS Blue Light Card Discount On A Walt Disney World Package Holiday
Guide - WDW
 


How To Claim NHS Blue Light Card Discount On A Walt Disney World Package Holiday
Do Walt Disney World offer a Blue Light Card (NHS) discount? Yes, they do! If you book your Walt Disney World package through the Walt Disney Travel Company UK (better known as Disney Holidays) ...   Read more >
Digital Attraction Photos Now Included With Genie+ But Is No Extra Value For Most Brits
 


Digital Attraction Photos Now Included With Genie+ But Is No Extra Value For Most Brits
Starting today March 20th, guests who purchase Genie+ will receive the ability to save attraction photos at no additional charge for that day. However, the news isn't that exciting for Brits as M...   Read more >
TRON Soft Openings Begin With Lightning Lane Priced at $20
 


TRON Soft Openings Begin With Lightning Lane Priced at $20
As previously announced, TRON soft openings begin today March 20th through April 2nd. Guests must use a virtual queue to get an opportunity to experience the attraction, or they can purchase a Li...   Read more >
AVIS Becomes Official Disneyland Paris Car Rental Partner With Discounts For Guests & More
 


AVIS Becomes Official Disneyland Paris Car Rental Partner With Discounts For Guests & More
Disneyland Paris has announced that AVIS has come become their Official Partner in the Car Rental category for the next 5 years. Avis is a leading global rental car provider, with four distinct b...   Read more >
TRON Will Soft Open From March 20th Through April 2nd
 


TRON Will Soft Open From March 20th Through April 2nd
TRON - the newest attraction at the Magic Kingdom - fully opens April 4th. However, guests who are at the Magic Kingdom between March 20th and April 2nd will get the opportunity to ride early dur...   Read more >
Passport Office Workers To Strike For 5 weeks, Expect Passport Delays
 


Passport Office Workers To Strike For 5 weeks, Expect Passport Delays
More than 1,000 Passport Office workers (via BBC) will go on strike for five weeks over a dispute about jobs, pay and conditions. The 5 week strike will take place from 3rd April to 5th May. The ...   Read more >
UK Chancellor Jeremy Hunt Will Not Reverse ~12% Increase To Air Passenger Duty Tax
 


UK Chancellor Jeremy Hunt Will Not Reverse ~12% Increase To Air Passenger Duty Tax
Chancellor Jeremy Hunt decided against (via This Is Money) stopping the rise of air passenger duty today in his budget, so it will rise in line with inflation this year resulting in travellers pa...   Read more >

View More >
Mickey From The UK
British Disney Parks Community
Email Subscribe Join Our Free Email Club
All our Disney news, reviews, offers, and more, direct to your inbox, for free.

Facebook FB Page
80,000+ Likes
Facebook Group FB Group
13,000+ Members
Instagram Instagram
7,000+ Followers
Twitter Twitter
1,500+ Followers



'Mickey From The UK' is an unofficial privately owned Disney and Walt Disney World community website.
© MickeyFromThe.UK . All Rights Reserved. Content cannot be reproduced without permission.

Email Club       About       Contact Us       Advertising/Reviews/Sponsorships       Disclaimers       Privacy