Disney Announces Official Cancellation And Reschedule Policy
News 12-Jun-2020
Earlier today some travel agents announced the policies for cancelling or rescheduling their 2020 Disney World holiday. Now Disney has announced what it's going to do with holiday bookings for 2020 for UK guests. Keep in mind that this policy is for bookings made direct with the Walt Disney Travel Company (via Disneyholidays.co.uk and Disneypackages.co.uk). It is currently unclear what travel agents (TUI, Virgin etc) are offering at this time. We should expect an announcement to be able cancel with full refunds or the ability to reschedule without penalty soon.
In summary, all Disney dining plans have been cancelled. If you paid for the Disney dining you will receive a refund if you've already paid your balance. If you haven't yet paid your balance, the cost of the plan will be removed from your final balance. If you had a free dining & drinks offer on your booking, there will be a reduction on the room price offered to all customers affected by the removal of this offer. The 35% discount is off the room portion of your package only (does not include tickets or any extras). You will have three available options.
1) Keep your hotel and ticket reservation and enjoy Walt Disney World in 2020 at the new discounted rate.
2) Cancel your hotel and ticket reservation and receive a full refund on all deposits.
3) Amend your booking to 2021 and carry over your deposit (2021 prices will apply).
If you still want to go ahead with your 2020 booking, you MUST confirm by 27th June 2020. Otherwise, your booking will automatically be cancelled and you'll be issued a full refund. The email is available in full below.
Dear Guest,
As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the well-being of our Guest and Cast Members in mind. We want to assure you that we are here to help you as we introduce new measures focused on delivering an enjoyable and magical experience for everyone who visits.
To manage attendance and foster physical distancing during this unprecedented time, we will be changing and suspending some Theme Park experiences and our Water Parks will remain closed until further notice. Some Disney Resort Hotel experiences will also be adjusted and Extra Magic Hours will be temporarily suspended. You can find out more about these changes on the Experience Update page here. As more information becomes available about these changes it will be updated on this page, so please check back regularly.
In addition, we will also be introducing a new Theme Park reservation system. You will receive access to this new system before new tickets are sold to other guests. More details about the new Theme Park reservation system will follow shortly. It is important that you have a My Disney Experience account and have linked your booking, as this will allow you to reserve Theme Park access once the system is available. We strongly recommend that you have the latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled.
Unfortunately these measures have required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made. Moving forward dining reservations and experience reservations will be available to make 60 days prior to arrival to allow for planning closer to your visit.
As a result of physical distancing, capacity in restaurants and availability of dining experiences are very limited and certain experiences such as Character dining cannot be provided. Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney Dining plans. We recognise the inconvenience this poses and we’re deeply sorry. We will be modifying your booking to remove the free dining plan and upgraded meal plans if applicable, as well as add a 35% accommodation discount. As a result of these changes we have the following options available to you and we encourage you to read the below information thoroughly to make a decision based on what is best for you. You may select one of the following options and please let us know of your choice by 27 June 2020:
Accept the changes to your booking and travel as planned
If you wish to accept your revised booking without your Free or Upgraded Dining Plan and at the discounted price you will receive a refund of the difference in your booking price if you have already paid in full or a reduction in the amount due if you have not yet made final payment.
Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date
Move your holiday to a date in 2021
Should you decide to decline the changes and cancel your booking you have the option to move your holiday to a date in 2021, subject to availability and at the prevailing 2021 rate. You must call our Disney Experts for assistance with choosing a new date as we are unable to assist with this through email.
To advise us of your decision you will need to visit the Manage My Booking section of our website here https://www.disneyholidays.co.uk/walt-disney-world/manage-my-booking/. You will need your 8-digit Walt Disney Travel Company International Booking Reference and your last name to access your booking. Once logged in you can select either the option to accept your booking changes and travel in 2020, modify your booking to a date in 2021, or cancel with a full refund. Please note that if we do not hear from you with a decision by 27 June 2020 we will assume that you do not accept the changes and that you wish to cancel with a full refund.
We understand how much excitement, thought and time goes into planning a Disney holiday and realise some of these changes may be disappointing. We appreciate your ongoing patience and understanding during this time.
Kind Regards
Walt Disney Travel Company International.
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