Disney CEO Bob Chapek Says Park Reservation System "Guarantees" A Great Experience & More
News - WDW 27-Oct-2022
The controversial Disney park reservation system - a post-COVID system that requires guests to book park reservations every day of the visit as well as valid theme park tickets - has again been praised by Disney CEO Bob Chapek in a recent interview with the Wall Street Journal. Chapek claims that the park pass reservations "guarantees a great experience" for all guests. He compares it to hotels and flights and how they control their capacity. He finishes by saying:
It's not only good business practice in terms of maximising shareholder value, but more importantly, it protects the guest experience so that when you get into the park, you can have confidence it’s not going to be overcrowded.
Bob Chapek then was asked about his thoughts on the passionate Disney fans, to which he said:
I ran parks for seven years, so I was quite familiar with how passionate (fans) can be. If we move a churro cart 10 feet, it's a big deal. If we change an attraction from Tower of Terror to Guardians of the Galaxy, some complained, while the lines went from 30 minutes long to 6 hours long.
Bob Chapek then went on to address a question about if he's concerned he's not well-liked. He said he doesn't prioritise his "personal feelings" in making decisions about Disney's business, and then went on assigning meaning to the "D" in "Disney".
My own personal feelings aren’t really important. What’s important is how people think about our company, and so I take myself out of it. And I think that’s sort of the surprise, is everybody sort of wants to be loved and everybody wants everyone to like them," he said. "But in this in this world, that's not always necessary, so I wash all that away and say, 'What do we want the ‘capital D’ Disney Company to stand for?' And if we’re doing right by the 'capital D' Disney Company and can sleep at night, then I can be Teflon and know that we’re doing the right thing.
Join the FREE Mickey From The UK email club & never miss any of our Disney content
Tick the box to confirm you want to signup to our email club
HTML Link: Click the text box above which will highlight, and then copy/paste the link.
Welcome to a magical world that swings, slides and rocket-rides your mood until you start to feel a little more... you. Welcome to Walt Disney World Resort in Florida. Welcome back to being you.
... Read more >
Virgin Atlantic has unfortunately now followed suit with most of the industry and now charging customers to select the seats they want. This will result in much more expensive flights if you and ... Read more >
For the Brits who enjoy visiting Disneyland Paris, the EU Version of ESTA - named ETIAS - was originally slated to be launched in 2023, but was subsequently delayed in into 2024. Now, sources at ... Read more >
The Walt Disney World guest boat that travels between the Magic Kingdom area resorts is returning October 1st, 2023.
All aboard! 🛥️ Guests at Walt Disney World will once again be able to... Read more >
Disneyland Paris has announced that the new Halloween festival will begin October 1st and run through November 5th, 2023. The full press release is below.
Disneyland Paris Booking Guide
If yo... Read more >
Disney has today announced that the gold Walt Disney World 50th statues situated across the Walt Disney World theme parks will be sticking around a little longer! Disney will be removing the 50th... Read more >
In a new SEC filing, The Walt Disney Company disclosed a 10-year plan to "expand and enhance" its domestic and international parks, and cruise line capacity. Nearly double the amount spent in the... Read more >
Disneyland Paris and McDonald's have announced a new location will be constructed to host a new restaurant at Disney Village, Disneyland Paris.
Work on the new restaurant will begin in Septem... Read more >
Disney Parks live-streamed Disney Treasure event showcased the upcoming new ship. During the presentation Disney Cruse Line announced:
The three rotational dining restaurants will be Worlds Of... Read more >