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Disney Urge UK Guests To Not Call, Information Coming Soon

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Disney Urge UK Guests To Not Call, Information Coming Soon

Disney has sent out an email to those who booked their 2020 Disney World holiday directly to let them know information is coming


Disney this morning announced the cancellation of all dining reservations, dining plans attached to packages (including free dining), Fastpass+ and Extra Magic Hours. The concern over people's bookings for 2020 has likely resulted in huge spike of calls to Disney's callcenters. To help combat this, Disney has sent out an email to guests asking them not to call, and when UK specific information is available, they will get in contact with you via email.

Consumer protection laws are much more strict here in the UK than they are in the USA, and it's unlikely Disney can just pull out the free dining offer from people's bookings without legal repercussions without offering a full refund or options to reschedule, so it's likely taking a little more time to organise. Let's hope that whatever Disney do -- and so far they've been excellent -- it's to people's satisfaction, and that it extends to bookings via UK travel agents.

Dear Guest,

Following the recent announcements about the reopening of the Walt Disney World Resort we are sure that you may have questions about how this affects your booking. We are writing to assure you that we are working diligently to be able to provide answers to all of your questions as quickly as possible. As soon as we have more information about how these changes affect your booking we will be in contact to advise you of the options that are available. We kindly request that you wait for us to email with more information and to not call us, as we will unlikely be able to answer your questions at this time.

Your patience and understanding is greatly appreciated while we work to welcome you back to the Walt Disney World Resort.

Kind Regards,
Walt Disney Travel Company International

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This article was posted on 29-May-2020

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