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Travel Companies To Be Taken To Court For Not Refunding Cancelled Holidays

Competition and Markets Authority (CMA) will be taking companies to court if they flout the law regarding holiday refunds due to coronavirus.


Travel Companies To Be Taken To Court For Not Refunding Cancelled Holidays

The BBC is reporting that the Competition and Markets Authority (CMA) will be taking companies to court if they flout the law regarding holiday refunds due to coronavirus.

Firms that fail to refund people for holidays and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog. It says four out of five complaints made to its Covid-19 Taskforce are about cancellations and refunds.

You are legally entitled to a refund if your holiday has been cancelled due to the current coronavirus pandemic. Most tour operators of course are pushing for customers to accept vouchers towards rebooking rather than issuing refunds, some with bonuses. The tourism industry is going through a really tough time right now, and while accepting a refund as a voucher allows these companies to hold on to some cash to keep afloat, it comes with many risks. Those risks, like not knowing how high holiday prices will be in the future, as well as the vouchers being made worthless of the company goes bust during the pandemic, are swaying most people to want refunds.

Some companies are being difficult about this, and some are even said to be breaking the law. Competition and Markets Authority (CMA) has threatened companies who are not issuing refunds that they will be taken to court if they break the law.

Read Next: Travel Agent Response To Coronavirus Might Damage Customer Loyalty >

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This article was posted on 30-Apr-2020
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