After news that TUI has cancelled all TUI operated Orlando (Sanford) flights for the rest of 2020, it seems that Virgin have started to announce their plans. Today, Virgin have started sending out emails to customers with flights booked through September to tell them some of flights are cancelled. Virgin are moving all their Orlando flights from Gatwick to Heathrow, and it seems cancelling a few of then altogether.
If your flight is cancelled, Virgin are offering you credit towards another flight for any travel up to 30th September 2022, with no amendment fees.
Hello,
You may have seen the news recently that we’ve been making changes to our flying programme. Covid-19 has had a big impact on travel, and this means we’ve had to respond by consolidating our flights, and removing some from our schedule. As a result, we’re sorry to let you know that your flight VS75 on 02 Sep 2020 has been cancelled. We understand how much you would have been looking forward to your trip, so we’ve updated our rebooking policies to ensure you have the flexibility you need. To make things as easy as possible and provide you with immediate peace of mind, we will automatically keep your ticket open as credit for you to use for travel any time up to 30th September 2022, with no fee to change your booking.If you choose to travel on the same route up to 30th November 2020, we’ll also waive any potential fare differences. If you need to alter your travel plans, or would like someone else to benefit from your booking you can change the passenger names too.
There’s absolutely no rush to make a decision right now. We suggest you keep your booking reference as confirmation of your credit and when you’re ready to rebook, we’re here for you. Just let us know when and where you’d like to travel here, and our team will be back in touch to complete your booking.
With our customer centre teams working from home due to government regulations, with limited infrastructure and availability, our phone lines are very busy right now. The quickest way for us to get you rebooked is to let us know through the form on the website. For more details on the available options and any further questions, please check our latest up to date information here.
Please be aware that we’ll be updating your booking in our systems this weekend, so if you login before this you won’t see the changes yet.
We're very grateful for your patience and understanding right now, and are really looking forward to seeing you onboard again soon.
Until then, stay safe and stay well.
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