fb




Rant: Disappointed And Saddened Fobbed Off By Disney Cruise Line Over Photos

Rant: Disappointed And Saddened Fobbed Off By Disney Cruise Line Over Photos

Misc
02-Dec-2022

We recently sailed on the Disney Wish (which we will be publishing reviews soon) and couldn't be more disappointed with how the photo system works on Disney Cruises. On the Halloween night, we got dressed up and stood in line for a while to meet Chip and Dale to get a nice Halloween photo. Lorna was super excited to meet them in our and their Halloween costumes and said that she'll be happy paying for the digital photo.

By the customer service desks, there's a host of screens where you can view all the photos you've had taken. The next morning we had a look and the photos were not on there yet, no big deal, we'll try later. On the final morning, we noticed a photo we had taken on the very first night finally went on there. We didn't want to purchase that one so we went off to enjoy our cruise waiting for our Chip and Dale photo to appear. We only wanted to pay the $20 or so for the digital Chip and Dale photo. At that point, it said on the screens we can access our photos via the Disney Cruise website. If you've been on a Disney Cruise you know the wifi is painfully slow, but I managed to log in and eventually see the first-night photo.

Towards the end of the final night, we walked past the photo screens and went to see if the photo appeared yet, and it did! There were some instructions on the screen telling us to use the website to download our photos after we disembark and got home. No problem I thought, I'd just do that.

With Walt Disney World and Disneyland Paris photos, you have the option to view and buy them once you get home (if you didn't purchase Memory maker) and we assumed the same for Disney Cruise Line, especially as the Photopass computers told me I could do so. Sadly, that's not the case.

When we got off the ship, the website kicked me off telling me I wasn't on board anymore. That's odd, I thought. Then I went to the Disney Cruise website under the "Cruise Photos" section and then entered my Castaway club ID and logged in- no photos were there. Not even the one on the first night. Disney Cruise Line has a dedicated contact email for photos, so I filled out all the information asked to locate the photo so I can purchase it. A week later, no reply. So I sent another.

5 weeks later I finally got a reply telling me that she cannot assist me because I had to purchase the digital photo on board.
Thank you for your message to Disney Cruise Line.

We apologize that you were unable to purchase your desired photos during your cruise. We truly wish we could assist you with your request to view or purchase photos after your sailing. Photos are available for pre-reservation online or in-person purchase onboard. Regretfully, we are unable to share or sell photos after your sailing has been completed. We are so sorry for any disappointment this may cause.

Thank you again for sailing with us.

Sincerely

I was completely gobsmacked how:
1) How long it takes the photos to come through which meant our only chance to purchase it was the last thing on the last night. I really wish I just bought it on that final night when they finally appeared, and wish I didn't trust the verbiage of being able to do it when I'm home.
2) It wasn't made clear at the time I had to purchase it then as the Photopass computers said I could download photos at home.
3) that it took over 5 weeks to get a reply.

I guess this is a bit of PSA to let you know that if you don't purchase the expensive ~$250 Photopass package and the photos do not come through in time, you won't be able to purchase them, and Disney won't help you get them. We really wanted that photo and could not be more disappointed. Should I have really spent the extra time to know the photos don't work like other Disney locations? Sure. However, it says pretty clearly that I can view and download them at home. Nowhere did it say "buy now or lose them forever".



Join the FREE Mickey From The UK email club & never miss any of our Disney content
Tick the box to confirm you want to signup to our email club
(Your email will never be shared, sold or spammed as outlined in our privacy policy. Only Disney goodness you'll receive.)

Share    Share   Share   Share   submit to reddit

Read Next
LIMITED TIME ONLY – "Lowest Price Guaranteed" For All 2023 Walt Disney World Tickets
WDW Ad
 


LIMITED TIME ONLY – "Lowest Price Guaranteed" For All 2023 Walt Disney World Tickets
Purchase your 2023 Disney Magic Tickets by July 10th and benefit from Disney's "Lowest Price Guaranteed" on Disney Magic Tickets for arrivals from 5th June to 31st December, 2023. Ticket prices ...   Read more >
Enjoy Up To $2,100 Dining & Merchandise Credit & More When You Book Your 2024 Package
WDW Ad
 


Enjoy Up To $2,100 Dining & Merchandise Credit & More When You Book Your 2024 Package
Welcome to a magical world that swings, slides and rocket-rides your mood until you start to feel a little more... you. Welcome to Walt Disney World Resort in Florida. Welcome back to being you. ...   Read more >
Adventures By Disney Launches $114,995pp Trip Which Visits Every Disney Theme Park
 


Adventures By Disney Launches $114,995pp Trip Which Visits Every Disney Theme Park
Back in 2022, Adventures By Disney offered a $109,000 Per Person "Disney Parks Around The World - A Private Jet Adventure" which sold out. For 2024, Adventures By Disney is now offering a similar...   Read more >
Heathrow Airport Staff To Strike Almost Every Summer Holiday Weekend
 


Heathrow Airport Staff To Strike Almost Every Summer Holiday Weekend
600 Heathrow airport security staff (via Sky) will be striking almost every weekend over the summer holidays. The workers will be on strike on: • June 24, 25, 28, 29 and 30 • July 14-16...   Read more >
A Blow To The Disney Dining Plan - You Cannot Trade Credits
 


A Blow To The Disney Dining Plan - You Cannot Trade Credits
The Disney Dining Plan is back starting in 2024 to much excitement, but after UK prices were released excitement tempered, especially when snacks were reduced to 1 from 2. In another blow to the ...   Read more >
The Disney Dining Plan 2024 UK Pricing Revealed
 


The Disney Dining Plan 2024 UK Pricing Revealed
Starting today for arrivals on and after January 9th, 2024, the Disney Dining Plan can now be purchased! The UK pricing to add the Disney Dining Plan to your booking has been revealed. Disne...   Read more >
Virgin Announces Return Of Twilight Check-In At Manchester Airport
 


Virgin Announces Return Of Twilight Check-In At Manchester Airport
Virgin have announced (via their website) that Twilight check in will be available once again at Manchester airport all flights departing the following day, every evening from 4pm to 8pm. From...   Read more >
Rock `N` Roller Coaster Reopens Early Following Lengthy Refurbishment
 


Rock 'N' Roller Coaster Reopens Early Following Lengthy Refurbishment
Although originally not slated to open until later in the summer, Rock 'N' Roller Coaster Starring Aerosmith at Disney's Hollywood Studios has reopened following a lengthy refurbishment. It appea...   Read more >
FOMO Kicks In! Star Wars: Galactic Starcruiser Sells Out
 


FOMO Kicks In! Star Wars: Galactic Starcruiser Sells Out
Disney announced that the $5,000+ two-night Star Wars experience at Star Wars: Galactic Starcruiser will be closing for this September. Just days after this announcement, FOMO has kicked in and a...   Read more >
British Airways Glitch Sees Flights Cancelled, But Orlando Flights Unaffected
 


British Airways Glitch Sees Flights Cancelled, But Orlando Flights Unaffected
British Airways (via BBC) has cancelled dozens of flights - many long haul - on Thursday and Friday due to a technical glitch. Around 16,000 passengers have been affected by flights being cancell...   Read more >

View More >
Mickey From The UK
British Disney Parks Community
Email Subscribe Join Our Free Email Club
All our Disney news, reviews, offers, and more, direct to your inbox, for free.

Facebook FB Page
80,000+ Likes
Facebook Group FB Group
13,000+ Members
Instagram Instagram
7,000+ Followers
Twitter Twitter
1,500+ Followers

Notification Subscribe
Recieve a free notification whenever we publish Disney content to our website.




'Mickey From The UK' is an unofficial privately owned Disney and Walt Disney World community website.
© MickeyFromThe.UK . All Rights Reserved. Content cannot be reproduced without permission.

Email Club       About       Contact Us       Advertising/Reviews/Sponsorships       Disclaimers       Privacy