fb



Travel Agent Response To Coronavirus Might Damage Customer Loyalty

Travel Agent Response To Coronavirus Might Damage Customer Loyalty

Banter
23-Apr-2020

Airlines and tour operators, as well as the entire tourism industry, is taking a huge hit due to the current Coronavirus pandemic. We've recently lost Thomas Cook (prior to pandemic), Flybe and others. Until this pandemic is over, it'll be hard to say what other airlines or travel companies we'll end up losing. The way these companies are run shows how effective they are at navigating downturns. Travel is a delicate industry that relies on a strong economy. Easyjet for example, have said they have the cash reserves and can reduce operations to reduce costs during this downturn, but other airlines like Virgin are going to need huge cash injections or risk going bust.

For those who have upcoming holidays that need to be rescheduled or canceled, I would generally tell people to reschedule because every refund does hurt the tour operators in this tough time, However, if you want a refund, you are entitled to it. Keep in mind that less airlines will likely result in higher prices overall in the future. Just look what how some Orlando flights are priced now since Thomas Cook Airlines were taken out of the competition pool.

From recent polls, the most popular way our followers book their holiday is to book directly through Disney, and add flights later. Most people have an airline preference, but sometimes it does come down to cost. For those who do have a preference, they can be quite loyal to an airline.

For those who choose to have a refund, the way your tour operator or airline handles it, is going to either enhance your loyalty or completely destroy it. Many people are reporting that they're struggling to get refunds, and just like insurance companies, they can have your loyalty until they screw you over. While I sympathise the tough time the travel industry is going through, this is not the time to burn the loyalty of your customers. Because let's face it, we're going back to Disney World, it just might not be through you.

Get Up To $1200 Disney Dining and Merchandise Credit With Your 2023 Walt Disney World Package
Book 2023 now with just a £50pp deposit & get up to $1200 Disney Dining & Merchandise Credit, $100 Disney Spending Money, and Disney 14-Day Magic Ticket for the price of a 7-Day!

Click here to search for your package >>>


Join the FREE Mickey From The UK email club & never miss any of our Disney content
Tick the box to confirm you want to signup to our email club
(Your email will never be shared, sold or spammed as outlined in our privacy policy. Only Disney goodness you'll receive.)

Share    Share   Share   Share   submit to reddit

Read Next
Up To $1200 Disney Dining & Merchandise Credit & More For 2023 - Deposit From Just £50pp
WDW Ad
 


Up To $1200 Disney Dining & Merchandise Credit & More For 2023 - Deposit From Just £50pp
Book your 2023 Walt Disney World Resort holiday today to take advantage of Disney's "The Magic is Yours" package . Book your stay on select dates to take advantage of Disney's best offer for 2023. "The Magic Is Yours...   Read more >
EPCOT Enchanting Extras Tours Returning October 2nd
 


EPCOT Enchanting Extras Tours Returning October 2nd
Disney has announced the return of more Enchanting Extras at EPCOT today. Behind the Seeds is returning. This one-hour walking tour gives you an up-close and personal view of amazing plants, insects and fish throughout f...   Read more >
Walt And Roy Disney Scenes Could Be Coming To Disney Enchantment
 


Walt And Roy Disney Scenes Could Be Coming To Disney Enchantment
On the evening of August 15th, Disney let local residents know that they will be conducting fireworks tests at around midnight at the Magic Kingdom. Curious why Disney would be doing fireworks tests when 'Disney Enchantm...   Read more >
Winnie the Pooh And Tigger Meet & Greet Returns To Magic Kingdom
 


Winnie the Pooh And Tigger Meet & Greet Returns To Magic Kingdom
Over the summer, Walt Disney World has seen the return of many character meet and greets and character dining. While there's still a few characters yet to return, two characters are now back in their meet and greet meeti...   Read more >
Disney Cruise Line Vaccination Requirement Now Only For Guests Aged Over 12, Testing Remains
 


Disney Cruise Line Vaccination Requirement Now Only For Guests Aged Over 12, Testing Remains
With many other cruise lines dropping their testing requirements, we're eagerly awaiting when/if Disney will alter theirs. Today, Disney updated their "know before you go" page, but the only restriction that was changed ...   Read more >
Update: Disney Marketing Indicates The Possible Return Of Star Wars: A Galactic Spectacular
 


Update: Disney Marketing Indicates The Possible Return Of Star Wars: A Galactic Spectacular
Star Wars: A Galactic Spectacular is a nighttime show at Disney's Hollywood Studios that has not yet returned, just like Fantasmic. Even though Fantasmic has a return date of "2022" we all agree needs to come back ASAP. ...   Read more >
Orlando International Airport (MCO) Terminal C To Be First "Bags First" Terminal & More Tidbits
 


Orlando International Airport (MCO) Terminal C To Be First "Bags First" Terminal & More Tidbits
Orlando International Airport (MCO) will open their brand new terminal - Terminal C - towards the end of September 2022. Airlines flying from the UK have already announced they'll be landing at this new terminal, those a...   Read more >
Aer Lingus & British Airways To Travel Out Of MCO's New Terminal C Starting In September
 


Aer Lingus & British Airways To Travel Out Of MCO's New Terminal C Starting In September
Orlando International Airport (MCO) has been building a brand new terminal (Terminal C) to increase their capacity to cope with the amount of travellers visiting Florida each year. Terminal C will be home to 24 Food & B...   Read more >
Disney's Not-So-Spooky Spectacular Dessert Party Now Booking
 


Disney's Not-So-Spooky Spectacular Dessert Party Now Booking
If you're going to Mickey's Not-So-Scary Halloween party this year, you can take the experience up a notch by also booking Disney's Not-So-Spooky Spectacular Dessert Party. After you enjoy an hour of dessert buffet feas...   Read more >
New Transportation Section Added To My Disney Experience
 


New Transportation Section Added To My Disney Experience
A new "Transportation" section has been added to My Disney Experience this morning. Tap on the bottom right hamburger menu icon, and you'll see the new Transportation section at the bottom. When you tap it, you'll see a...   Read more >

View More >
Mickey From The UK
British Disney Parks Community
About Mickey From The UK

Email Subscribe Join Our Free Email Club
All our Disney news, reviews, guides, offers, and more, direct to your inbox, for free.

Facebook FB Page
75,000+ Likes
Facebook Group FB Group
10,000+ Members
Instagram Instagram
6,000+ Followers
Twitter Twitter
1,200+ Followers



'Mickey From The UK' is an unofficial privately owned Disney and Walt Disney World community website.
© MickeyFromThe.UK . All Rights Reserved. Content cannot be reproduced without permission.

Email Club       About       Contact Us       Advertising/Reviews/Sponsorships       Disclaimers       Privacy