Thomas Cook has collapsed and all bookings have been cancelled. While this is a stressful time, if you were ATOL protected or have the proper travel insurance, you should get your money back. It will likely be a lengthy and inconvenient process, and you will need some patience.
Many people are still panicking about their now cancelled Disney World holiday booked with Thomas Cook and how to get the money back.
First make sure your holiday is actually cancelled. Check with your agent or call Disney to double check. If you booked your holiday direct through Disney and added Thomas Cook flights, only your flights will be cancelled. If you booked your entire package through Thomas Cook, the whole package is cancelled. click here for more information.
You’ll be able to claim a refund starting 30th September for cancelled your ATOL protected holiday
If that fails (which is unlikely) you can file a chargeback through your bank or claim on your travel insurance. A lot of people are panicking and going straight to card providers, and while there is some success, majority of people are told claim through ATOL first when it opens up.
If you’ve booked flight only, you are not ATOL protected and need to claim through your card provider or travel insurance.
Disney will not let you take over your bookings made via Thomas Cook. Assume all is cancelled and they’ll be removed from your My Disney Experience soon. You’re free to rebook with Disney and add flights later.
I know it can be stressful, even more so if you’re due to travel soon and cannot get a replacement holiday due to flight price spikes, but getting your money back shouldn’t be an issue, it’ll just take some time and patience. Our next September honeymoon is cancelled, so we’ll rearrange that soon, and I hope yours can be too, especially as the free dining offer is still on, and with all the cancelled rooms Disney will allocate back out into the wild to be sold again.
We'll update this article with links when new information is provided to us.
It was announced last year that the company behind the much-loved popular H20 products were discontinuing the brand leaving the toiletry options at Walt Disney World, Disney Cruise Line, and more... Read more >
Disney has updated the online EPCOT map which now shows the completed World Celebration area. You can see in the middle the new green areas and EPCOT floor design, as well as Walt The Dream statu... Read more >
If you're wondering how the Magical Shuttle works, you've come to the right place! This is our guide to the Magical Shuttle bus/coach service which transports guests from ORLY and Charles De Gaul... Read more >
When we visit Disneyland Paris we usually get a private transfer as it never cost much more and we wanted to get to the parks with as little fuss as possible. But with taxi costs creeping up, we ... Read more >
Disney has released official photos of the Hatbox ghost now featuring at the Haunted Mansion at Magic Kingdom Park. Guests will be able to enjoy the Hatbox ghost and his head switching shenanigan... Read more >
We've stayed at Disney Hotel Cheyenne three times now, once in 2021, once in 2022, and once in 2023. Here is our review of Disney Hotel Cheyenne.
? Great theming throughout
? Rooms are in gen... Read more >
Earlier in the year Disneyland Paris axed the majority of the Disneyland Annual Pass (now called Disneyland Pass) and increased the prices across the board. One of the benefits was "privilege tic... Read more >
The "Walt the Dreamer" statue has been installed (still begins walls) at EPCOT. Disney Parks shared a video showcasing the installation, however it does appear to have been altered from the orig... Read more >
It hasn't gone unnoticed on social media this week that some Walt Disney Company profiles on X (formerly known as Twitter) have been inactive since last week. Disney (among other companies) repor... Read more >
Disneyland Paris has announced the new "Disney Symphony of Colours" offering debuting in early 2024. This new offering will be the successor of the incredible Disneyland Paris 30th celebrations w... Read more >
British Perspective Disney Parks News, Photos, Reviews, Guides, & More