fb



Mickey From The UK   >   Rant: Disappointed And Saddened Fobbed Off By Disn...


Rant: Disappointed And Saddened Fobbed Off By Disney Cruise Line Over Photos

Rant: Disappointed And Saddened Fobbed Off By Disney Cruise Line Over Photos


We recently sailed on the Disney Wish (which we will be publishing reviews soon) and couldn't be more disappointed with how the photo system works on Disney Cruises. On the Halloween night, we got dressed up and stood in line for a while to meet Chip and Dale to get a nice Halloween photo. Lorna was super excited to meet them in our and their Halloween costumes and said that she'll be happy paying for the digital photo.

By the customer service desks, there's a host of screens where you can view all the photos you've had taken. The next morning we had a look and the photos were not on there yet, no big deal, we'll try later. On the final morning, we noticed a photo we had taken on the very first night finally went on there. We didn't want to purchase that one so we went off to enjoy our cruise waiting for our Chip and Dale photo to appear. We only wanted to pay the $20 or so for the digital Chip and Dale photo. At that point, it said on the screens we can access our photos via the Disney Cruise website. If you've been on a Disney Cruise you know the wifi is painfully slow, but I managed to log in and eventually see the first-night photo.

Towards the end of the final night, we walked past the photo screens and went to see if the photo appeared yet, and it did! There were some instructions on the screen telling us to use the website to download our photos after we disembark and got home. No problem I thought, I'd just do that.

With Walt Disney World and Disneyland Paris photos, you have the option to view and buy them once you get home (if you didn't purchase Memory maker) and we assumed the same for Disney Cruise Line, especially as the Photopass computers told me I could do so. Sadly, that's not the case.

When we got off the ship, the website kicked me off telling me I wasn't on board anymore. That's odd, I thought. Then I went to the Disney Cruise website under the "Cruise Photos" section and then entered my Castaway club ID and logged in- no photos were there. Not even the one on the first night. Disney Cruise Line has a dedicated contact email for photos, so I filled out all the information asked to locate the photo so I can purchase it. A week later, no reply. So I sent another.

5 weeks later I finally got a reply telling me that she cannot assist me because I had to purchase the digital photo on board.
Thank you for your message to Disney Cruise Line.

We apologize that you were unable to purchase your desired photos during your cruise. We truly wish we could assist you with your request to view or purchase photos after your sailing. Photos are available for pre-reservation online or in-person purchase onboard. Regretfully, we are unable to share or sell photos after your sailing has been completed. We are so sorry for any disappointment this may cause.

Thank you again for sailing with us.

Sincerely

I was completely gobsmacked how:
1) How long it takes the photos to come through which meant our only chance to purchase it was the last thing on the last night. I really wish I just bought it on that final night when they finally appeared, and wish I didn't trust the verbiage of being able to do it when I'm home.
2) It wasn't made clear at the time I had to purchase it then as the Photopass computers said I could download photos at home.
3) that it took over 5 weeks to get a reply.

I guess this is a bit of PSA to let you know that if you don't purchase the expensive ~$250 Photopass package and the photos do not come through in time, you won't be able to purchase them, and Disney won't help you get them. We really wanted that photo and could not be more disappointed. Should I have really spent the extra time to know the photos don't work like other Disney locations? Sure. However, it says pretty clearly that I can view and download them at home. Nowhere did it say "buy now or lose them forever".

↓ Disney Holidays UK-Exclusive Offers ↓

MTFUK Offer FREE Disney Dining & Drinks On Your 2025 Walt Disney World Holiday - Now Booking!
Click here to learn more >

MTFUK Offer Enjoy a FREE P&O Ferries Crossing To Disneyland Paris - Book By May 30th
Click here to learn more >


Subscribe Join the FREE Mickey From The UK email club & never miss any Disney content
Click Here To Join The FREE Mickey From The UK Email Club
You may not see all our content on social media, so signing up to our club means you won't miss a thing.

Read Next
FREE Disney Dining & Drinks Is Back For Select 2025 Walt Disney World Packages
WDW Ad
 


FREE Disney Dining & Drinks Is Back For Select 2025 Walt Disney World Packages
Book your 2025 Walt Disney World package today for selected arrivals between 7th January - 17th December 2025 and you'll enjoy FREE Disney Dining & Drinks and so much more when staying at select...   Read more >
Enjoy a FREE P&O Ferries Crossing For This Summer At Disneyland Paris - Book By 1st July
DLP Ad
 


Enjoy a FREE P&O Ferries Crossing For This Summer At Disneyland Paris - Book By 1st July
Book your Disneyland Paris trip today and travel in safety and comfort of your own car and receive FREE crossing with P&O Ferries with your package booking for stays between 9th May 2024 - 30th S...   Read more >
"Disney Dreams That Soar" Debuts At Disney Springs
 


"Disney Dreams That Soar" Debuts At Disney Springs
"Disney Dreams That Soar" has officially debuted at Disney Springs, Walt Disney World. Disney has shared some official photos of the drone show that will run until September 2nd, 2024. To view th...   Read more >
Rock N Roller Coaster To Reopen July 27th
 


Rock N Roller Coaster To Reopen July 27th
The much loved "Rock 'n' Roller Coaster Starring Aerosmith" attraction at Disney's Hollywood Studios closed at the start of 2024 for a lengthy refurbishment. Disney announced at the time that the...   Read more >
Mears Connect Review - Transportation To Walt Disney World
 


Mears Connect Review - Transportation To Walt Disney World
Since the unfortunate and short-sighted demise of Disney's Magical Express, two companies have sprung up to fill the gap in the market. Mears Connect - who was the company that actually operated ...   Read more >
How To Book Mickey`s Not-So-Scary Halloween Party From The UK
Guide - WDW
 


How To Book Mickey's Not-So-Scary Halloween Party From The UK
In May, Disney announced the dates for the 2024 Mickey's Not-So-Scary Halloween Party with the news there will be 5 changes guests will be able to enjoy. Ticket prices Mickey's Not-So-Scary Hallo...   Read more >
Walt Disney World Makes Changes To DAS (Disability Access Service)
 


Walt Disney World Makes Changes To DAS (Disability Access Service)
Disney has announced changes to their DAS - Disability Access Service. The free service allows guests who suffer from certain disabilities which makes it difficult for them to wait in line to get...   Read more >
Welcome To Mickey From The UK
Misc - WDW
 


Welcome To Mickey From The UK
Hey, pal! Welcome to Mickey From The UK. A warm welcome to Mickey From The UK. We're a Disney Parks fan and information blog for residents of the United Kingdom of Great Britain. We cover Walt...   Read more >
New Study Shows Almost A Third Of Travellers Make This Travel Mistake
 


New Study Shows Almost A Third Of Travellers Make This Travel Mistake
A new study by Go Compare claims that a third of people are making the mistake of buying their travel insurance on the day of their trip. Astonishingly, their figures show that just 17% of peop...   Read more >
Do Not Go Without It - The Ultimate Guide to America Travel Insurance
Guide - Travel
 


Do Not Go Without It - The Ultimate Guide to America Travel Insurance
Having travel insurance when going to America (USA) is incredibly important. Every time we book our Walt Disney World trip we always make sure you have proper travel insurance. As Brits, some thi...   Read more >

Mickey From The UKBritish Perspective Disney Parks News, Photos, Reviews, Guides, & More
Email Subscribe Join Our Free Email Club
All our Disney news, reviews, offers, and more, direct to your inbox, for free.

Facebook

Page

100,000+
Facebook Group

Group

25,000+
Our Instagram

Insta

12,000+
X

X

3,000+
Threads

Threads

2,000+

FREE Disney Dining & Drinks On Your 2025 Walt Disney World Holiday



MTFUK Offer

Click here to learn more >



MTFUK Offer Enjoy a FREE P&O Ferries Crossing To Disneyland Paris
Click here to learn more >



Book A Disney Holiday


Walt Disney World


Disneyland Paris


Disney Cruise Line


Travel Content




'Mickey From The UK' is an unofficial blog, website, and community featuring British perspective Disney Parks news, tips, guides, & more
© Mickey From The UK - All Rights Reserved. Content cannot be reproduced without permission

Email Club       About       Contact Us       Advertise With Us       Disclaimers       Privacy