This email is being sent to some customers with Florida holidays booked next March and April. The email is quoted below which was sent to a reader with a Florida holiday booked for April 14th, 2022.
We'd like to extend a personal thank you for your understanding and support in these truly extraordinary times. As we move towards the new norm, we fully appreciate that you will be looking ahead to your winter break. Due to the impact of the pandemic on the demand for travel we have reviewed our entire programme over the next 6 months. This review has taken into consideration:
- Government travel advice
- Entry requirements and local restrictions for our holiday destinations
- If your chosen hotel will be open
- Customer demand for your chosen flight or destination
As a result of this review, unfortunately your holiday has been cancelled. We understand this is disappointing and apologise for any inconvenience caused. It may be that we are still flying to your destination from an alternative UK airport on the same or a different day of the week. In some instances we may still have flights from your original airport so please check www.tul.co.uk/holidays/where.can-i.go-on-holiday, webpage for details. We will not be operating to any red destinations.
1. Rebook another holiday and get a 20% incentive*
We have a range of alternative holidays available for you to choose from and would love to take you away on holiday. Plus, if the holiday you book is more expensive than your original holiday you ll automatically receive an incentive worth up to 20% of the value of your holiday*.
2. Cancel and receive a refund.
We understand you may not be ready to book a different holiday right now. If so, you can cancel your booking and receive a full refund.
*If you find an alternative holiday that is more expensive than the original holiday you booked, you'll receive an incentive worth up to 20% of the value of your holiday. If your new holiday is cheaper than your original, you'll automatically be refunded the difference • If you booked online (unless you have non TUI flights or holiday extras on your booking- see below) visit Manage my Booking within the next 10 days to amend or cancel your holiday - your 20% incentive will be automatically applied when you rebook.
• If you booked in a TUI store one of our travel advisors will call you in the next 10 days. You may not recognize the number, so please keep an eye out for this.
TUI offer! You can book your TUI Florida holiday for summer of 2022 and beyond and get £200 off using code BF200.
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