Disney Store UK has switched its delivery carrier from Evri to Royal Mail, with orders placed on or after Tuesday 29th September 2026 shipped via Royal Mail. Delivery prices haven't changed, so standard delivery still costs £6.50 on orders of £19.99 and below and £4.50 on orders from £20 to £74.99, while express delivery stays at £7.99.
Article Summary
- New carrier: Royal Mail, including Parcelforce, replaces Evri for orders placed on or after 29th September 2026.
- Express: Disney Store says all orders go via Royal Mail, with DHL Premium only listed for orders placed on or before 28th September 2026.
- Prices: Unchanged, with standard at £6.50 or £4.50 depending on basket size and express at £7.99.
- Free delivery: Orders of £75 and above get free standard delivery if you're a Disney Store Unlocked member.
- Missed deliveries: Royal Mail makes two attempts, then holds your parcel at the local hub for 18 days.
- Click and Collect: Still listed as temporarily unavailable.
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Read on for the full breakdown including how to manage a missed Royal Mail delivery and how discount codes can push up your delivery charge.
When Did Disney Store Switch From Evri To Royal Mail?
We spotted the change on Disney Store's delivery page on 3rd October 2026. The notice dates the switch from 29th September, but it wasn't on the website when that date came around, so if you ordered between 29th September and 3rd October and you've been watching for an Evri van, your parcel is coming by Royal Mail instead.
Disney Store splits its delivery notice by order date. Orders placed on or before Monday 28th September 2026 were shipped by Evri, or DHL Premium if you paid for Express. Anything placed on or after Tuesday 29th September 2026 will be shipped by Royal Mail.
Further down the same page, Disney Store says all orders are shipped via Royal Mail, including Parcelforce services. That covers express orders too, so DHL is no longer used for express shipping. You can read the full details on Disney Store's standard delivery help page.
| Ordered On Or Before 28th September 2026 | Ordered On Or After 29th September 2026 | |
|---|---|---|
| Standard delivery carrier | Evri | Royal Mail |
| Express delivery carrier | DHL Premium | Royal Mail, including Parcelforce services |
| Standard delivery price | £6.50 or £4.50 | £6.50 or £4.50 (unchanged) |
| Express delivery price | £7.99 | £7.99 (unchanged) |
| Where to track your parcel | Evri | Royal Mail tracking page or Royal Mail app |
Carrier details from the Disney Store UK delivery page, checked on 3rd October 2026.
How Do I Track And Manage A Disney Store Royal Mail Delivery?
Since Royal Mail handles the parcel from 29th September 2026, all the tracking and rearranging happens on Royal Mail's website or app. Here's the order to do it in.
- Find the Royal Mail tracking number in your Disney Store email receipt.
- Enter it on the Royal Mail tracking page or in the Royal Mail app.
- Before the delivery day, reschedule it or redirect it to a safe place or neighbour if you won't be in. You can also send it to your local Post Office instead.
- If you miss both delivery attempts, scan the QR code on the "Something for you" card to rearrange delivery or set up collection.
Royal Mail makes two delivery attempts, with the second on the next business day. If both fail, your parcel will be held at the local hub for 18 days. Disney Store lists standard deliveries as Monday to Friday, not including public holidays.
Express orders should arrive the next working day if you order before 3pm, Monday to Friday, although express isn't available on personalised products. Some postcode areas take longer for every delivery option, and Disney Store has a help page listing the affected areas.
Browse the latest Disney Store UK offers
Have Disney Store Delivery Prices Gone Up?
No. The prices are the same ones Disney Store has charged since it raised its delivery fees on 22nd October 2025. Even though they're now using Royal Mail instead of Evri, there's been no increase to the delivery prices.
| Delivery Method | £19.99 And Below | £20 To £74.99 | £75 And Above | Delivery Time |
|---|---|---|---|---|
| Standard delivery | £6.50 | £4.50 | Free for Disney Store Unlocked members | 5 working days (Monday to Friday) |
| Click and Collect (temporarily unavailable) | £6.50 | £4.50 | Free for Disney Store Unlocked members | 5 working days (Monday to Friday) |
| Express delivery | £7.99 | £7.99 | £7.99 | Next working day if ordered before 3pm (Monday to Friday) |
Prices from the Disney Store UK delivery page, checked on 3rd October 2026. Delivery costs are calculated after all other discounts and promotional codes have been applied.
Remember that delivery is worked out after discounts. A £4 discount code on a £22 order drops your basket to £18 and bumps delivery from £4.50 to £6.50, so you save £2 overall rather than £4 (£26.50 before the code, £24.50 after). So keep an eye on the delivery cost when using discount codes. Free standard delivery from £75 is only for members of Disney Store Unlocked, which is free to join.
Sign up to Disney Store Unlocked here
What Does The Royal Mail Switch Change For Disney Store Shoppers?
Prices stay the same, but a few things work differently once Royal Mail has your parcel.
- Any order placed from 29th September 2026 is tracked through Royal Mail, so the Evri app won't help you.
- A missed delivery gives you 18 days to collect after two delivery attempts.
- Orders can't go to a PO Box or BFPO address.
- Disney Partner Products can take up to 10 days to ship, with the same delivery costs and Royal Mail as the carrier.
- Click and Collect is still unavailable, so home delivery by standard or express is the only option for now.
Whether this works out better for you depends on your local Royal Mail service as much as your old Evri driver. If Evri has been leaving Disney Store parcels in your wheelie bin, it might be a welcome change. If your Evri driver was reliable, the main difference is which tracking page you check.
Why Did Disney Store Switch From Evri To Royal Mail?
Disney Store's delivery page doesn't give a reason for the change. Evri was called Hermes until it rebranded in March 2022, and our own Evri driver is friendly and reliable, so we've rarely had a problem, but we know that isn't the experience everywhere. Whenever we share a Disney Store story, the comments fill up with Evri complaints, as you can see on this post and this one in our Facebook group.
Disney Store UK Delivery And Returns Changes Since 2025
The carrier switch is the fourth change to how Disney Store UK delivers and handles orders in under a year.
| Date | Change |
|---|---|
| 22nd October 2025 | Delivery fees increase to the current prices |
| 6th August 2026 | Disney Store starts charging for returns |
| 28th September 2026 | Disney Store Unlocked officially launches (sign-ups opened on 24th September), with free standard delivery from £75 listed for members |
| 29th September 2026 | Royal Mail replaces Evri, with prices unchanged |
The Royal Mail notice was spotted on the Disney Store UK website on 3rd October 2026.
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Disney Store Royal Mail Delivery: Your Questions Answered
Is Disney Store UK still using Evri?
No - orders placed on or after Tuesday 29th September 2026 are shipped via Royal Mail, including Parcelforce services. Orders placed on or before Monday 28th September 2026 were shipped via Evri, or DHL Premium for express orders.
Have Disney Store delivery prices gone up?
No - standard delivery is still £6.50 on orders of £19.99 and below and £4.50 on orders from £20 to £74.99. Express delivery is still £7.99 regardless of order total.
Does Disney Store UK offer free delivery?
Yes, for Disney Store Unlocked members. Free standard delivery applies to orders of £75 and above, and delivery costs are calculated after all other discounts and promotional codes have been applied.
How do I track a Disney Store order sent by Royal Mail?
Use the tracking page on the Royal Mail website or the Royal Mail app. You can also reschedule your delivery or redirect your parcel to a safe place or neighbour, or send it to your local Post Office.
What happens if I miss a Disney Store Royal Mail delivery?
Royal Mail makes two delivery attempts, with the second on the next business day. If both fail, your parcel is held at the local hub for 18 days, and you can use the QR code on the "Something for you" card to rearrange delivery or manage collection.
Does Disney Store express delivery use Royal Mail?
Yes - Disney Store says all orders are shipped via Royal Mail, including Parcelforce services. Express costs £7.99 and should arrive the next working day if you order before 3pm, Monday to Friday, but it isn't available on personalised products.
Can Disney Store deliver to a PO Box or BFPO address?
No - Disney Store can't deliver to PO Boxes or BFPO addresses.
Is Disney Store Click and Collect available?
No - Click and Collect is listed as temporarily unavailable on the Disney Store UK website as of 3rd October 2026.
How long do Disney Partner Products take to ship?
Up to 10 days. Delivery costs and the carrier (Royal Mail) are the same as other Disney Store orders.
