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This is not necessarily about a change in leadership. I have a lot of face-to-face conversations with guests when I'm walking the parks, and I read a lot of their comments online.
If you move a tree, if you change a procedure, if you start asking for reservations — that's a big deal to our guests. They care. They really, really care. And if people care that much, then I have an obligation to listen and, when appropriate, to make some changes and modifications.
About The Author
Ash Hales is a British Disney Parks writer and the voice behind Mickey From The UK. Based in the South of England, he's been visiting Disney Parks for over three decades and launched Mickey From The UK in 2017 to provide practical, straight-talking advice for British guests - without the American bias.
